Turn complex SAP issues into evidence, decisions and action.
AI investigates the context. Your team stays in control.
Follow the investigation from top to bottom. Each stage builds on the available context, evidence and results.
Submit the symptom, the relevant SAP system context and supporting material. SAP Solver carries that context into the investigation.
Search the connected knowledge base for material relevant to the issue. Bring source references into the case so the investigation starts with existing knowledge.
Gather SAP observations within the supplied case context and filters. Organize the returned evidence for the diagnostic stage.
Combine knowledge, SAP evidence, attachments and relevant historical solution hints. AI selects the next available tool, examines its result and develops the diagnosis.
Research relevant external information through the configured search provider, with source links returned to the investigation.
Inspect metadata and use supported reports, functions and evidence tools to answer the next question.
Pause when clarification or approval is required. Protected actions stay subject to your decision and configured permissions.
These tools are used when needed during diagnosis; web research and protected actions are not mandatory steps in every case.
Run the applicable module checks selected from the case context and collected evidence. Make the checked modules and resulting findings visible.
Examine collected evidence about custom SAP logic, such as BAdI implementations, user exits and enhancements. Identify the observed objects and flag unsupported evidence structures.
Present the report recorded for this diagnostic run: the summary, root-cause findings and fix steps. Review the outcome and any remaining work before deciding what to do next.
Progress stays honest. Requests for input or approval can pause the investigation. Failed or uncertain operations remain visible; a recommendation is not a claim that every issue has been resolved.
Help functional experts, technical teams and support specialists work from the same evidence.
Bring SAP observations and connected knowledge into the investigation, so the next decision has a clear basis.
Keep protected operations tied to a specific action and approval. Review what is proposed before it changes your SAP environment.
Share a structured account of the issue, root-cause findings and fix steps, including anything that still needs attention.
Explore the capabilities behind a more informed, controlled support workflow.
Understand what was investigated, which action was approved and what SAP returned. When an operation is blocked or its outcome is uncertain, your team can see what needs attention.
Let’s explore how SAP Solver can support your team, your processes and your SAP landscape.
Talk to our SAP teamAvailable operations depend on your SAP interfaces, permissions and configured integrations.
